Chapter 1: To be safe in your home. The long awaited social housing white paper, The Charter for Social Housing Residents, was published on 17 November—we summarise the first chapter and what this means for landlords.

Chapter 2: To know how your landlord is performing. The long awaited social housing white paper, The Charter for Social Housing Residents, was published on 17 November—we summarise the second chapter and what this means for landlords.

Chapter 3: To have your complaints dealt with promptly and fairly. The long awaited social housing white paper, The Charter for Social Housing Residents, was published on 17 November—we summarise the third chapter and what this means for landlords.

Chapter 4: To be treated with respect. The long awaited social housing white paper, The Charter for Social Housing Residents, was published on 17 November—we summarise the fourth chapter and what this means for landlords.

Chapter 5: To have your voice heard by your landlord. The long awaited social housing white paper, The Charter for Social Housing Residents, was published on 17 November—we summarise the fifth chapter and what this means for landlords.

Chapter 6: To have a good quality home and neighbourhood to live in. The long awaited social housing white paper, The Charter for Social Housing Residents, was published on 17 November—we summarise the sixth chapter and what this means for landlords.

Chapter 7: To be supported to take your first step to ownership. The long awaited social housing white paper, The Charter for Social Housing Residents, was published on 17 November—we summarise the seventh chapter and what this means for landlords.

In a recent decision where Capsticks acted on behalf of the landlord, the Court of Appeal resolved the thorny issue concerning service of a copy of the Notice to Quit on the public trustee as well as the personal representatives.

The Information Commissioner’s Office (ICO) has published its monetary penalty notice against British Airways (BA), in a sum of £20 million. We summarise the incident, the key points of the notice and what to take away.

Read our monthly housing case law update, which includes recent cases from courts in England and Wales that are relevant to the #ukhousing sector.

With large numbers of homes expected to change hands over the coming 12–18 months, we consider what housing providers need to do to factor the current COVID-19 pandemic into their planning process.

We share our experience on managing a successful stock rationalisation project (including consultation) and draw on our extensive experience in the sector in this Q&A video.