We provide a fully outsourced claims handling services for all clinical and non-clinical claims, helping you to reduce costs, save time and release valuable resource.
Our price options ensure that each organisation significantly reduces their overall spend.
We have a dedicated and highly experienced team who currently manage over 1000 claims on behalf of 10+ NHS Trusts and have been successfully providing this service for over 10 years.
We can provide short or long term cover for staff absence or sickness and will ensure that your organisation’s claims are dealt with safely and efficiently by experienced legal professionals, and we can help you to demonstrate measurable financial savings.
Our claims handling services system has been developed to allow us greater flexibility on pricing and timescales to help meet clients long or short term claims management needs. We guarantee a saving on costs and a fully professional and expert service which gives greater oversight of claims.
You choose the model on which to instruct us and we can agree a price structure and a timescale which meets budgetary requirements.
What we offer
- Fully managed clinical and non‑clinical claims handling
- Bespoke claims management tailored to your organisation’s needs
- Short‑ or long‑term interim support during staff absence or increased workload
- Complete portfolio management, ensuring deadlines are met and claims progress efficiently
- Assistance with disclosure, audits, and reviews of existing services
- NHS Resolution‑compliant processes from initial notification to resolution
- Training, learning, and safety improvement support
- Detailed claims analysis, performance monitoring, and reporting for boards and divisions
Claims Handling Services
Claims Management Service
- A fully outsourced solution from initial notification to resolution, including support for legal and clinical staff, weekly/monthly reporting, and board‑level insights into trends and risks.
Emergency, Interim & Rapid Claims Support
- Temporary fixed‑term cover during staff absence or workload surges. We progress all claims, monitor deadlines, identify risks, and provide a comprehensive handover report.
Claims Essential / Core Management Service
- A fixed‑fee or hourly service providing essential oversight, reporting, deadline monitoring, and support to ensure legal matters progress efficiently and compliantly.
Audit & Consulting Service
- A full review of your claims processes, reporting systems, and databases, with recommendations to improve efficiency, reduce costs, and embed best practice.
Benefits
Oversight & Compliance
- You gain clear visibility of all claims and deadlines, reliable compliance with NHS Resolution requirements, and stronger reporting and benchmarking to support organisational oversight.
Cost and Efficiency
- Our service guarantees measurable cost savings and faster time to resolution while reducing the internal workload placed on your legal services team.
Engagement and Safety
- We help improve clinician engagement, strengthen learning from claims, and enhance patient safety outcomes through better insight, training, and structured feedback.
Value‑Added Benefits
- Full support with communications and system setup with NHS Resolution and Panel
- Free training for clinicians and staff
- One free place on the Capsticks Clinical Risk Diploma (value £1,995 + VAT)
- Seamless access to advice from solicitors across all sectors
- Support with quarterly, six‑month, and annual reporting
