With a team of over 250 specialist lawyers available to answer your queries you can be assured that whenever you need to instruct us we'll be able to respond promptly and effectively.
How to send us new instructions
You can contact us via your dedicated client team, your specific contact at Capsticks or email: [email protected]
We will acknowledge receipt of instructions within two hours (if sent to [email protected]).
Before commencing work, we will confirm the scope of your instructions and agree a fee estimate for the work required. We can agree fixed fees for a wide range of legal work, meaning that you have complete budget certainty from the outset of the project.
Legal services framework
Capsticks has a place on most tendered frameworks that procure on behalf of NHS bodies, housing associations, central government departments, local authorities, educational organisations, the police and other agencies. Frameworks provide several extra benefits to clients, including discounted rates, early payment discounts, free advisory opportunities and training benefits.
For a list of the frameworks we have been appointed to, please click here. If your organisation is a member of any of these frameworks you will be able to access the extra benefits available through framework membership.
Invite us to tender
We know our clients are working in an environment of greater transparency and accountability and must demonstrate that they are securing value for money in all of their activities. We welcome the opportunity to participate in legal services tenders or mini competitions under existing framework agreements. If you would like to invite us to tender please email: [email protected]
Quality is at the heart of everything we do at Capsticks.
We‘ve held the ISO 9001 quality standard since 1994, and have been accredited Investors in People since 2008. Our commitment to quality in data security is demonstrated by our accreditation to ISO 27001 and Cyber Essentials Plus.
Our Chorley office is working towards attaining ISO 9001 and 27001 accreditation.
Quality is an integral part of Capsticks’ vision and values. Our values and quality objectives guide our actions to deliver services to our clients that meet their needs and exceed their expectations whilst operating within our regulatory framework and legal requirements. Our ‘Capsticks’ Client Charter’ sets the high standards designed to help us offer the best possible performance and service for our clients.
Capsticks’ client charter
At Capsticks, our commitment is never to compromise on client care, compliance and the quality of our services. To achieve these aims, Capsticks’ teams will:
- Respond to you promptly
- Represent your interests; keep your business confidential and your data safe
- Ensure you understand the risk and prospects of a successful outcome
- Provide clear, no nonsense advice in language that you will understand
- Agree the budget and keep you fully informed about costs throughout the matter
- Keep to agreed timescales
- Keep you regularly informed of progress
- Always ensure the availability of a lawyer who can handle a query on your case
- Always conduct a review at the end of the matter, agree any next steps or give you confirmation of closure
- Listen to your feedback
We take clients’ concerns about our service very seriously, and we have a process in place to investigate and quickly resolve any issues or problems clients may have. Clients can find our Problem Handling Policy here.
We do not investigate service complaints from third parties but our Third Party Complaints Policy can be found here.