The Capsticks Diploma in Clinical Risk and Claims Management is nationally regarded as important training for clinical risk managers and claims managers as well as practising clinicians.

The course aims to introduce delegates to best practice in risk and claims management. Sessions are led by Capsticks lawyers and risk/claims professionals.

The course will be conducted online via Zoom, involving one day attendance each month for a period of 6 months starting from September 2021 to March 2022, followed by an online exam in May 2022.

The scheduled timings for each day will be: 9.30am registration, 10.00am start and 4.00pm close. Please note, these timings are subject to change but will be confirmed before the course begins. 

Applications are now closed. All applicants will be notified in August whether their application was successful.

Risk management module
  • Day 1 - Why accidents happen (Online sessions)
    A day designed to give an introduction to why accidents happen including root cause analysis, the reporting of patient safety incidents and how this can result in effective risk management.

    Birmingham: 21 September (10:00-12:30) and 22 September (10:00-12:45)
    Leeds: 14 September (10:00-12:30) and 15 September (10:00-12:45)
    London: 7 September (10:00-12:30) and 8 September (10:00-12:45)
  • Day 2 - Standards and risks (Online sessions)
    A day focusing on the key risk areas outside obstetrics.

    • Standards for better health explained
    • Risk registers and risk reduction
    • Integrated governance
    • Audit and inspection

    Birmingham: 19 October (10:00-13:00) and 20 October (10:00-13:00)
    Leeds: 12 October (10:00-13:00) and 13 October (10:00-13:00)
    London: 5 October (10:00-13:00) and 6 October (10:00-13:00)
  • Day 3 - Clinical negligence (Online sessions)
    An introduction to the key elements of clinical negligence provided by Capsticks' lawyers.

    • Breach of duty and causation
    • How long do patients have to bring a claim?
    • Damages
    • Obtaining statements from clinicians
    • Analysing and reporting claims

    Birmingham: 16 November (10:00 - 12:15) and 17 November (10:00 - 13:00)
    Leeds: 9 November (10:00 - 12:15) and 10 November (10:00 - 13:00)
    London: 2 November (10:00 - 12:15) and 3 November (10:00 - 13:00)
Claims management module
  • Day 4 - Risks in maternity care (Online sessions)
    Maternity care is responsible for more than half the costs of clinical negligence litigation and most of the very big claims. The Diploma identifies the more common risks and how to reduce them.

    Birmingham: 25 and 26 January 2021 (10:00 - 13:00)
    Leeds: 18 and 19 January 2021 (10:00 - 13:00)
    London: 11 and 12 January 2021 (10:00 - 13:00)
  • Day 5 - The litigation process (Online sessions)
    Capsticks' lawyers will take you through the stages of the litigation process from the first letter from solicitors to eventual settlement/trial.

    • What to do when you get a letter of claim
    • Disclosure of patient information
    • How to deal with litigation and mediation
    • Inquests

    Birmingham: 15 and 16 February 2021 (10:00 - 13:00)
    Leeds: 8 and 9 February 2021 (10:00 - 13:00)
    London: 1 and 2 February 2021 (10:00 - 13:00)
  • Day 6 - Medico-legal emergencies and consent (Online sessions)
    A day focusing on the often high profile medico-legal emergencies in which important decisions need to be taken very quickly. The day also gives an introduction to the law of consent.

    • Refusal of treatment
    • Withholding and withdrawing treatment
    • Child protection
    • Inquiries

    Birmingham: 15 and 16 March 2021 (10:00 - 13:00)
    Leeds: 8 and 9 March 2021 (10:00 - 13:00)
    London: 1 and 2 March 2021 (10:00 - 13:00)

Exam

Thursday 5 May 2022 for Birmingham, Leeds and London (conducted online over Zoom).

Course fees

The total cost of undertaking the Diploma course is £1,800, plus VAT. This can be paid in either one or two instalments by your employer; self-funded students receive a 10% discount off their fees.

Venues

  • Capsticks Birmingham office, 35 Newhall Street, Birmingham, B3 3PU
  • Capsticks Leeds office, Toronto Square, Toronto Street, Leeds, LS1 2HJ
  • Capsticks London office, 1 St George’s Road, Wimbledon, London, SW19 4DR


The course content and exam will be delivered fully online. Attendance at our offices is not required.


If you have any questions please email diploma@capsticks.com