The Capsticks Diploma in Clinical Risk and Claims Management is nationally regarded as important training for clinical risk managers and claims managers as well as practising clinicians.

The course aims to introduce delegates to best practice in risk and claims management. Sessions are led by Capsticks lawyers and risk/claims professionals.

The course will be conducted online via Teams, involving attendance for two half-day sessions each month for a period of 6 months starting from September 2023 to March 2024, followed by an online exam in May 2024.

The scheduled timings for each day will be: 9.30am registration, 10.00am start and 1.00pm close. The dates and times for the course are set out below. 

Applications are now closed with successful applicants being notified in early August If you would like to join the waiting list for next year please email [email protected].

Risk management module
  • Day 1 - Why accidents happen (Online sessions)
    A day designed to give an introduction to why accidents happen including root cause analysis, the reporting of patient safety incidents and how this can result in effective risk management.

    Group 1: 4 September and 5 September (9:30 - 13:00)
    Group 2: 11 September and 12 September (9:30 - 13:00)
  • Day 2 - Standards and risks (Online sessions)
    A day focusing on the key risk areas outside obstetrics.

    • Standards for better health explained
    • Risk registers and risk reduction
    • Integrated governance
    • Audit and inspection

    Group 1: 2 October and 3 October (9:30 - 13:00)
    Group 2: 9 October and 10 October (9:30 - 13:00)
  • Day 3 - Clinical negligence (Online sessions)
    An introduction to the key elements of clinical negligence provided by Capsticks' lawyers.

    • Breach of duty and causation
    • How long do patients have to bring a claim?
    • Damages
    • Obtaining statements from clinicians
    • Analysing and reporting claims

    Group 1: 6 November and 7 November (9:30 - 13:00)
    Group 2: 13 November and 14 November (9:30 - 13:00)
Claims management module
  • Day 4 - Risks in maternity care (Online sessions)
    Maternity care is responsible for more than half the costs of clinical negligence litigation and most of the very big claims. The Diploma identifies the more common risks and how to reduce them.

    Group 1: 8 and 9 January (9:30 - 13:00)
    Group 2: 15 and 16 January (9:30 - 13:00)
  • Day 5 - The litigation process (Online sessions)
    Capsticks' lawyers will take you through the stages of the litigation process from the first letter from solicitors to eventual settlement/trial.

    • What to do when you get a letter of claim
    • Disclosure of patient information
    • How to deal with litigation and mediation
    • Inquests

    Group 1: 5 and 6 February (9:30 - 13:00)
    Group 2: 12 and 13 February (9:30 - 13:00)
  • Day 6 - Medico-legal emergencies and consent (Online sessions)
    A day focusing on the often high profile medico-legal emergencies in which important decisions need to be taken very quickly. The day also gives an introduction to the law of consent.

    • Refusal of treatment
    • Withholding and withdrawing treatment
    • Child protection
    • Inquiries

    Group 1: 11 and 12 March (9:30 - 13:00)
    Group 2: 18 and 19 March (9:30 - 13:00)


Thursday, 2nd May 2024

Course fees

The total cost of undertaking the Diploma course is £1,800, plus VAT. This can be paid in either one or two instalments by your employer; self-funded students receive a 10% discount off their fees.

The course content and exam will be delivered fully online. Attendance at our offices is not required.

If you have any questions please email [email protected]