Supporting our clients

Whether you are an NHS trust, private healthcare provider, social care provider, primary care organisation or housing association we are here to support you in a number of ways. Please browse our sector resource area, created to provide you with information to answer your questions. 

We are firmly committed to doing what we can to help to support you in the important work you’re doing. Therefore, this area will be continually reviewed and updated to reflect any changes that occur and to answer common queries that we receive.

Capsticks’ response

We have asked all our people to avoid non-essential travel between our five offices and have implemented home-working. We have also asked our people not to travel to health and social care clients unless absolutely essential. This helps to avoid any virus being spread to our people or to our clients and, in turn, avoids them spreading any virus across health and social care premises. We are encouraging video conferencing and conference calls as an alternative (or off-site meetings where face-to-face is needed). We have also transitioned many of our in-person events to webinars, where appropriate (you can view all our our upcoming events here). View our full resilience plan here.

We hope that you understand the steps that we have taken to protect our people and our clients but if you have any questions, please let us know.


Capsticks uses Zoom to deliver its video conferencing solution. As a minimum all our staff will have moved over to use the recently released Version 5 of the Zoom app by 31 May 2020 which has robust and enhanced security features including GCM encryption. Further details in relation to this can be found here.

You can read more about the facts around Zoom and encryption for meetings/webinars on their blog here.

If any client or third party wishes Capsticks to use another video conferencing platform to engage with us or on their behalf then, subject to that platform meeting our own information security requirements, we are happy to support our users with this.