Supporting our clients

Whether you are an NHS trust, private healthcare provider, social care provider, primary care organisation or housing association we are here to support you in a number of ways. We are firmly committed to doing what we can to help to support you in the important work you’re doing. 

Therefore, this area will be continually reviewed and updated to reflect any changes that occur and to answer common queries that we receive. 

You can view our full resilience plan here.

Capsticks’ response

Travel and home working 

We have established home working for the majority of our staff and asked all of our people to limit non-essential travel to/between our five offices across the UK. We have also asked our people not to travel to health and social care clients unless it’s essential. This helps to avoid any virus being spread to our people or our clients and, in turn, avoids them spreading any virus across health and social care premises. 

Virtual calling and conferences 

We are encouraging video conferencing and calls (or off-site meetings where face-to-face is needed). We use Zoom to deliver our video conferencing solution. As a minimum all our staff are on Version 5 of the Zoom app, which has robust and enhanced security features including GCM encryption. Further details in relation to this can be found here and you can read more about the facts around Zoom and encryption for meetings/webinars on their blog here

If any client or third party wishes us to use another video conferencing platform to engage with us (or on their behalf) then, subject to that platform meeting our own information security requirements, we are happy to support our users with this.

In person events

The safety of our clients and team is our first priority, and we continue to keep a close eye on the latest government guidance. We request that those attending any of our in person events to follow the below measures to support the health and wellbeing of everyone in attendance: 

  • Attendees are either fully vaccinated with a COVID-19 vaccine used in the UK 
  • Or have a negative PCR or rapid lateral flow test taken 48 hours prior to the event 
  • Should try to maintain social distancing to the best of their abilities.

Please avoid attending our events if you experience any of the following symptoms: 

  • a high temperature 
  • a new, continuous cough 
  • a loss or change to your sense of smell or taste.

Venues will be well ventilated and regularly cleaned. We will also ensure hand-sanitisers and anti-viral wipes are available on site to help keep communal surfaces clean. We hope that you understand the steps that we have taken to protect our people and our clients but if you have any questions, please let us know.