Chapter 3: To have your complaints dealt with promptly and fairly. The long awaited social housing white paper, The Charter for Social Housing Residents, was published on 17 November—we summarise the third chapter and what this means for landlords.

Chapter 4: To be treated with respect. The long awaited social housing white paper, The Charter for Social Housing Residents, was published on 17 November—we summarise the fourth chapter and what this means for landlords.

Chapter 5: To have your voice heard by your landlord. The long awaited social housing white paper, The Charter for Social Housing Residents, was published on 17 November—we summarise the fifth chapter and what this means for landlords.

Chapter 6: To have a good quality home and neighbourhood to live in. The long awaited social housing white paper, The Charter for Social Housing Residents, was published on 17 November—we summarise the sixth chapter and what this means for landlords.

Chapter 7: To be supported to take your first step to ownership. The long awaited social housing white paper, The Charter for Social Housing Residents, was published on 17 November—we summarise the seventh chapter and what this means for landlords.

The Supreme Court decided that the criminal standard of proof is no longer required for an inquest to determine that a death was as a result of suicide or unlawful killing. We summarise the case, decision and what to take away.

As England enters a second lockdown, the rules relating to when an employee can/should return to the workplace are continually being updated. Government guidance issued last week has already been superseded by new versions as the situation evolves.

Improving workforce diversity is high on the agenda for many organisations, with employers looking closely at how they can use the positive action provisions of the Equality Act. We answer some FAQs in this video insight.

On 30 October the ICO published its monetary penalty notice (MPN) against Marriott Hotels - £18.4m.

The Supreme Court confirmed that a claimant cannot recover damages for loss as a result of having committed a criminal offence, thus reinforcing the long established state of the law. We summarise the case, the decision and what it means for you.

The draft Restriction of Public Sector Exit Payments Regulations 2020, capping public sector exit payments at £95,000 will come into force on 4 November. The accompanying Government Guidance and HM Treasury Directions have now been published.

A recent court decision imposing a prison sentence on an individual who carried out a persistent campaign of online harassment was a useful reminder