Housing Advisory

We are recognised nationally for our work on tackling Anti-social behaviour (ASB) and have influenced government legislation, partner agencies and the housing sector. Our services include:

• A two day ‘effective case management’ training course 
• An ‘introduction to ASB’ for new beginners and customer services 
• Full service ASB health checks and case reviews 
• Case management – for those more complex matters 
• ASB Projects 
• Setting up a Community MARAC 
• Conducting tenant satisfaction surveys 
• Policy and Procedure Reviews

Safeguarding is everyone’s responsibility, and we have developed a range of services to assist housing providers in becoming equipped to prevent and detect neglect and abuse. Our services include:

• A two day ‘Safeguarding for Leaders’ course 
• One day niche ‘Safeguarding’ courses e.g. Caretakers, Support Workers, Customer Services, Neighbourhoods, Maintenance and Executive teams 
• Board Awareness training 
• Policy and Procedure Reviews 
• Coaching 
• Case Reviews 
• Scrutiny

Whether your organisation has a specialist fraud team, or it is part of a generic role our service has lots to offer:

• Tenancy Fraud Partnership Projects
• Specialist training and investigation techniques
• 24/7 Tenancy Fraud investigations
• Service reviews 
• Data matching 
• RAG ratings
• Policy and Procedure reviews

This complex issue can impact on so many people, including housing workers, family members, landlords, neighbours and the hoarder themselves. We have expertise in dealing with hoarding and offer a 360 degree approach with the aim of solving the problem. We recognise that this cannot be solved just through enforcement, or just by support. That is why we offer the following services:

• Coaching of housing professionals 
• ‘Home is where the HOARD is’ project 
• ‘Different approaches to tackling hoarding’ training 
• Working with individuals and developing action plans
• Reviewing policy and procedures

In addition to these core areas of housing management, we also have expertise in areas such as: Service Charges, Leasehold Management, Governance, Rent Collection, Business Development and Change Management.