Navigating the new regulatory standard for tenant access to information (STAIRS)
Join us on Thursday 22 January where our experts will be looking at the new regulatory standard for tenant access to information (STAIRS).
Coming into effect in two phases in October 2026 and April 2027, the STAIRS regime will require RPs to:
- Maintain a publication scheme of proactively published housing information
- To respond to requests from customers or their representatives for housing management related information
Customers will have a right to complain to the Ombudsman about housing associations’ responses to such requests, and the Ombudsman will in turn have the power to raise concerns about non-compliance with the RSH.
Capsticks Partner Andrew Latham and Principal Associate Emma Godding , will explore:
- The requirements of the two phases of the STAIRS implementation
- Provide practical tips to help you prepare
- Discuss how you can deliver on this important new standard
Event contact
If you have any queries about this event, please get in touch with us at [email protected]
Additional information
Please note that unless otherwise stated our events are free to attend. Places at our events are subject to availability and awarded at the discretion of Capsticks. If space becomes limited at this event and we may need to restrict numbers attending from individual organisations.
