With a team of over 250 specialist lawyers available to answer your queries you can be assured that whenever you need to instruct us we'll be able to respond promptly and effectively.

How to send us new instructions

You can contact us via your dedicated client team, your specific contact at Capsticks or email: newinstructions@capsticks.com

We will acknowledge receipt of instructions within two hours (if sent to newinstructions@capsticks.com).

Before commencing work, we will confirm the scope of your instructions and agree a fee estimate for the work required. We can agree fixed fees for a wide range of legal work, meaning that you have complete budget certainty from the outset of the project.

Legal services framework

Capsticks has a place on most tendered frameworks that procure on behalf of NHS bodies, housing associations, central government departments, local authorities, educational organisations, the police and other agencies. Frameworks provide several extra benefits to clients, including discounted rates, early payment discounts, free advisory opportunities and training benefits.

For a list of the frameworks we have been appointed to, please click here. If your organisation is a member of any of these frameworks you will be able to access the extra benefits available through framework membership.

Invite us to tender

We know our clients are working in an environment of greater transparency and accountability and must demonstrate that they are securing value for money in all of their activities. We welcome the opportunity to participate in legal services tenders or mini competitions under existing framework agreements. If you would like to invite us to tender please email: tenders@capsticks.com

Quality guaranteed

Quality is at the heart of everything we do at Capsticks.

We‘ve held the ISO 9001 quality standard since 1994, and have been accredited Investors in People since 2008. Our commitment to quality in data security is demonstrated by our accreditation to ISO 27001 and Cyber Essentials Plus.

Our Chorley office is working towards attaining ISO 9001 and 27001 accreditation.

Our own internal quality programme, Cornerstones of Quality, sets high standards designed to help us offer the best possible performance and service for our clients.

Capsticks’ Cornerstones of Quality

When we work with you we will:

  • Respond promptly.
  • Represent your interests and keep your business confidential.
  • Ensure you understand the risk and prospects of a successful outcome.
  • Provide clear, no nonsense advice - in language you understand.
  • Agree the budget and keep you fully informed on costs throughout.
  • Keep to agreed timescales.
  • Keep you regularly informed of progress.
  • Ensure the availability of a lawyer who can handle a query on your case.
  • Always conduct a review and give you confirmation of closure.
  • Listen to all your comments and endeavour to improve our service accordingly.

We take time to make sure we understand your key priorities and expectations. Our client service teams then develop operating procedures that everyone can follow and deliver the service and performance you expect.

We take any concerns about our service very seriously. We have a process in place to investigate any complaint and take action to resolve it. 

Read about our complaints procedure here.