Sophie Meaden
Claims handler
Experience
Sophie brings over four years of claims handling experience in motor, clinical negligence, employers’ liability and public liability cases.
Her background as a Clinic Manager has given her valuable insight into healthcare operations, enhancing her ability to manage claims with empathy and precision.
Sophie has worked in the Capsticks Claims Management Service since 2022 and manages a portfolio of NHS claims while contributing to client relationship building and process improvement.
Expertise
Sophie specialises in handling clinical negligence, employers’ liability and public liability claims, combining technical knowledge with a clear, supportive approach for clients.
Drawing on both her healthcare and legal background, she brings a well-rounded perspective that helps her balance detail with empathy in complex cases.
She is committed to providing a service that is not only effective but also approachable, ensuring clients feel supported and informed throughout the process.
Notable Projects
- Sophie worked alongside Ged Aston (Partner) to on-board a new client, adapting the service to meet their needs and receiving excellent feedback.
- She has contributed to process improvement initiatives, including tailoring claims management software and automating client data sets to improve efficiency.
- Sophie attends and organises strategic client meetings to gain insight and discuss claims management strategies, supporting informed decision making and continuous improvement in claims handling.
Qualifications
Bachelor of Laws and Business Management (LLB)
