Chapter 2: To know how your landlord is performing. The long awaited social housing white paper, The Charter for Social Housing Residents, was published on 17 November—we summarise the second chapter and what this means for landlords.

Chapter 3: To have your complaints dealt with promptly and fairly. The long awaited social housing white paper, The Charter for Social Housing Residents, was published on 17 November—we summarise the third chapter and what this means for landlords.

Chapter 4: To be treated with respect. The long awaited social housing white paper, The Charter for Social Housing Residents, was published on 17 November—we summarise the fourth chapter and what this means for landlords.

Chapter 5: To have your voice heard by your landlord. The long awaited social housing white paper, The Charter for Social Housing Residents, was published on 17 November—we summarise the fifth chapter and what this means for landlords.

Chapter 6: To have a good quality home and neighbourhood to live in. The long awaited social housing white paper, The Charter for Social Housing Residents, was published on 17 November—we summarise the sixth chapter and what this means for landlords.

Chapter 7: To be supported to take your first step to ownership. The long awaited social housing white paper, The Charter for Social Housing Residents, was published on 17 November—we summarise the seventh chapter and what this means for landlords.

With large numbers of homes expected to change hands over the coming 12–18 months, we consider what housing providers need to do to factor the current COVID-19 pandemic into their planning process.

We share our experience on managing a successful stock rationalisation project (including consultation) and draw on our extensive experience in the sector in this Q&A video.

As a part of the government’s strategy towards increasing home ownership, significant proposals aimed at making shared ownership more accessible have now been announced. In this insight, we explore the government’s proposals and what this means for RPs.

The government published the much anticipated white paper on 5 August 2020, which focuses on the reform of the English planning system. We summarise the key aims, the changes proposed and what they mean for housing providers.

On 1 July 2020, the Planning Inspectorate heard an appeal in which it appears to have come to the opposite conclusion of its previous decision on the application of permitted development rights. We examine the outcome details and what this means for RPs.

To address the ongoing issue of the UK’s housing shortage, the government has announced the extension of permitted development rights, speeding up the development process. We explore these initiatives and what they mean for registered providers (RPs).