Mediation – a clinicians guide


Jennifer Harris

Join us on 23 March 2023 when we will be talking all things mediation.

Jennifer Harris (Principal Associate - Claims) will be joined by:

  • Alan Jacobs - Full time Mediator with CEDR Chambers and a member of CEDR Training Faculty

The session will provide an introduction to mediation with practical guidance for clinicians looking at:

  • What is mediation?
  • Why mediate?
  • What is the role of a mediator and how can they help facilitate resolution?
  • Why it is important to have a clinical representative attend - the power of an apology and
  • What to expect on the day and how to prepare for it.

This webinar will be of interest to medical professionals of all levels whether in NHS Trusts, primary, secondary, private or community healthcare. It will also be of interest to Directors, legal services and complaints managers as well as Governance and Risk teams dealing with claims.

Attendees will be treated to an engaging and lively discussion from our speakers and there will be plenty of opportunity to ask questions at the end of the session.

Event contact

If you have any queries about this event, please get in touch with us at [email protected]

Additional information

Please note that unless otherwise stated our events are free to attend. Places at our events are subject to availability and awarded at the discretion of Capsticks. If space becomes limited at this event and we may need to restrict numbers attending from individual organisations.