Anatomy of a Claim: A GP’s guide to navigating the claims process
Speakers:
Jennifer HarrisJoin us on 22 October 2025 for a practical and informative session designed specifically for those working in general practice.
Jennifer Harris, Legal Director, will lead the session alongside special guest Ellen Nicholson, National Safety and Learning Lead for General Practice at NHS Resolution. Together, they will provide valuable insights into the key legal principles every GP and practice professional should understand in relation to medical claims.
You will gain a clearer understanding of NHS Resolution’s role in providing indemnity and supporting learning, how medical claims arise and are assessed, and—most importantly—how you can help prevent them.
What we’ll cover:
- How NHS Resolution provides indemnity, shares claims data, and supports learning
- What patients must prove to bring a claim – and how the legal tests work
- How claims are valued – and what that means in real terms
- A step-by-step look at the claims process and typical timelines
- Real-world examples of common claims against GPs – and what triggers them
- How claims are investigated from both a legal and procedural perspective
- Practical strategies you and your practice can use to reduce claim risks
This session is ideal for GPs, legal service managers, practice managers, nurses, complaints and risk managers or anyone involved in managing or responding to claims in a primary care setting.
Event contact
If you have any queries about this event, please get in touch with us at [email protected]
Additional information
Please note that unless otherwise stated our events are free to attend. Places at our events are subject to availability and awarded at the discretion of Capsticks. If space becomes limited at this event and we may need to restrict numbers attending from individual organisations.
