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Ombudsman offers practical advice on contracts for social care providers

Following a rise in complaints from self-funders about Funded Nursing Care (FNC), the Local Government and Social Care Ombudsman have recently published guidance for social care providers to help them provide clear cost information to service users. The guidance can be found here.

Guidance key messages

To minimise the risk of disputes and the associated financial and reputational costs of these, operators should:

Our team can help protect your business by:

Please contact Mike Clifford or Sarah Skuse for further advice and see our infographic to find out more about our work with care homes and other social care providers.
 
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