Our housing management (“HM”) clients require clear and effective advice/representation on time and within budget. Also the ability to discuss cases at any time with specialists lawyers knowing “the clock is not always ticking”. True partnership and innovative approaches to problems /expenditure is also valued.
With our 35 years of experience in this sector, Capsticks specialist housing management team is one of the strongest in the country, able to deliver on all client needs. We have a national client base and our experienced approachable lawyers/support team are available 24/7 to provide pro-active and commercial advice (in plain English) on all aspects of HM, including managing anti-social behaviour.
Through obtaining first of their kind orders, drafting unique documentation and providing training for sector leaders (CIH, Capita, Lime Legal, SLCNG and HouseMark), we are able to deliver a truly cutting edge service.
The strength and depth of the team with excellent IT and tailored case-management systems ensures any volume of work can be delivered within deadlines and on budget. The team encourages SLA’s/KPIs to meet our clients exact requirements and seek feedback following every matter. Secondments and regular client reviews develop close working partnership and we adapt our service accordingly.
We offer a free helpline 24/7 so that immediate advice/representation is always available. Free training, in-house surgeries, discussion forums and e-briefs ensure clients are updated on all legal developments and we are more than happy to assist clients with self-representation, mentoring and training accordingly.
We contribute to national housing media and our unique sector knowledge, experience and specialism has meant we have been ranked Number 1 in the Legal Directories for the past 10 years. In addition, the strength of other specialist teams at Capsticks ensures we can deliver a truly “one-stop service” including data protection, defamation and coroner’s inquest advice.