Good quality housing management has a major impact on how well a housing provider functions and can also transform communities and people’s lives.
The social housing sector is operating in a challenging landscape where the government is moving from a ‘generation rent’ to a ‘generation buy’ culture. Housing providers must evolve and prepare for the raft of changes that lie ahead, but perhaps the biggest challenge is to not lose sight of the fundamental services that enable the organisation to function. From collecting the rent to engaging positively with communities, tackling tenancy fraud or managing a mutual exchange – these services are essential, but could be at risk if not managed effectively.
We have a wealth of practical expertise with operational, strategic and legal experience. We have worked with hundreds of housing providers across the country, which provides us with the detailed knowledge of the variety of different operating models within the sector but also the innovative practice. This provides a holistic approach to working with clients in assisting them to deliver excellent housing management services.
With the full support of the Capsticks legal team behind us, we understand the legal ramifications of getting things wrong, and how to avoid challenge.
We specialise in a variety of different areas within housing management:
- Resident engagement
- Rent collection
- Sustainable communities
- Tenancy sustainment
- Service Charges
We provide a range of services which include:
- Housing Management Subscription Services
- Interim Management
- Partnership Projects
- Tailored Consultancy