Preventing bad relationships turning organisations sour
Good relationships make organisations more effective. When the relationships are damaged or dysfunctional, risks are magnified or disguised. Our partners, Renuma, specialise in identifying where the problems lie and developing strategies to mend relationships.
Organisations often know something is wrong but can’t identify where relationships are breaking down. Leaders and managers recognise the importance of working well together but often lack adequate tools to evaluate relationships - or a language to talk about improvement.
In cases that end in court, the root problems may still exist or the fall out may cause long lasting damage. And staff who simply don’t care enough to complain can be even more of a risk than those who express frustration.
Renuma help organisations see relationships as more than black and white. Using Relational Proximity, a suite of analytical tools developed by Relational Research in Cambridge, they explore the full spectrum of relationships.
Like many of our consultancy services, Renuma believe in acting sooner rather than later. Conflict prevention is a key aim of their strategies. They work closely with boards and leaders to help them understand where potential problems may lie now - and in future.
The CQC report for a Trust contains a number of references to staff being ‘disengaged’ with the senior leadership team. It highlights frustration, low morale and regular minor crises on the frontline. There is a sense that a major incident is just around the corner, but will the board know about it before it happens? This relational problem can be solved by developing key relationships, in a structured way, between the board and each level of staff. Which means… Trusts become more relationally literate. They’re able to identify earlier where issues are developing and become better equipped to address them. This ability increases an organisation’s productivity, improves staff experience and wellbeing and protects the quality of patient care. Organisations can also prevent costly fallout caused by an acrimonious case. And legal expenses are kept in check by prudent intervention.
In short we:
- Identify strengths and weaknesses in relationships
- Give organisations a new way to talk about relationships
- Show boards and leaders where potential problems lie
- Create strategies with conflict prevention at the heart
- End damage caused by fallout of bitter court cases
- Make organisations more productive through better staff experience