Advice & Development Service
Learning through inspection
Care providers face increasing demands from recent changes to the way the Care Quality Commission inspects and regulates. Whether you run a large NHS trust or a private care home, our expert team can show you what it takes to be prepared for the new regime.
Since the changes to the Care Quality Commission came into force, the country’s 45,000 care providers have had to reappraise their ability to respond.
Understanding what improvement looks can be a challenge. There are different interpretations of what ‘safe, caring, effective, responsive and well led’ services might be, which makes it difficult to prepare for the next inspection.
It’s important that the inspection process is used to focus on where services need to be improved and to implement learning across the organisation.
We encourage organisations to make our intervention a planned programme of support and advice rather than a distress purchase. In the face of a poor CQC inspection outcome, we can work with you to help you plan to improve the areas of concern. However, we believe it is vitally important to be as well prepared for inspection as possible.
We work with your boards and senior teams to create action plans that help you prepare thoroughly. We define the new terms so you know exactly what’s required – and explain the nuances. We offer constructive critical appraisal of your organisation’s data to identify risks and areas of strength. And we work with individuals or teams to run mock inspections and ward visits that reassure you you’ve done everything in your power to be prepared.
A Trust has an inspection due in a couple of months. We brief the board on what to expect and the benchmarks. We share perspective from other inspections in similar organisations to help crystallise the lessons learnt and how they best apply to this Trust. We run workshops with key staff to help them stage their own mock inspections and develop expertise in preparing for the CQC - without losing sight of the opportunities for development and improvement through this process
In the intense period of preparation, typically we’ll spend 10 days with you, working through the challenge, and creating strong relationships that have lasting value.
In short we:
- Help the Board gain confidence about the management of the process of an inspection visit
- Provide critical feedback on Trust data, potential risks and areas of strength
- Reassure Board they’ve done the right things
- Bring perspective from other inspections
- Give senior leaders knowledge to share with wider team
- Can provide support and guidance following an inspection
- Have the legal expertise to help with inquests and investigations