How to instruct Capsticks

With a team of over 250 specialist lawyers available to answer your queries you can be assured that whenever you need to instruct us we'll be able to respond promptly and effectively.

How to send us new instructions

You can contact us via your dedicated client team, your specific contact at Capsticks or email: newinstructions@capsticks.com.

We will acknowledge receipt of instructions within two hours (if sent to newinstructions@capsticks.com). Before commencing work, we will confirm the scope of your instructions and agree a fee estimate for the work required. We can agree fixed fees for a wide range of legal work, meaning that you have complete budget certainty from the outset of the project.

Legal services framework 

Capsticks has a place on most tendered frameworks that procure on behalf of NHS bodies, housing associations, central government departments, local authorities, the police and other agencies. Frameworks provide several extra benefits to clients, including discounted rates, early payment discounts, free advisory opportunities and training benefits.

For a list of the frameworks we have been appointed to, please click here. If your organisation is a member of any of these frameworks you will be able to access the extra benefits available through framework membership.

Invite us to tender

We know our clients are working in an environment of greater transparency and accountability and must demonstrate that they are securing value for money in all of their activities. We welcome the opportunity to participate in legal services tenders or mini competitions under existing framework agreements. If you would like to invite us to tender please email: tenders@capsticks.com.